Feedback Mystery Shopping work with our clients to ascertain their real training and development needs and provide bespoke interactive training programmes that fit seamlessly with their organisation's requirements and culture.

We offer a broad range of training programmes such as interpersonal skills, leadership, sales and people management training for participants at operative to senior management level in a wide range of industries and sectors We provide training consultancy services in the UK and Ireland.

Sales Courses

Introduction to selling skills training
Sales for non-sales people
Consultative selling
Business networking skills
Pitching for business
Seminars as a sales & marketing tool

Customer Care Courses

Positive First Impressions
Essentials of Customer Care
The Importance of body language
Effective communication skills
Listening skills
Questioning skills
Dealing with difficult customers:
- Face to face
- On the phone
- Handling Complaints

Reasons To Use Us

Areas where we can improve your business

Improving staff performance – appraisals, training needs analysis, motivation, reducing absenteeism

Personal Effectiveness – time management, delegation, networking skills, setting goals and prioritising

Communication Skills – questioning, listening, building rapport, body language, assertiveness

Customer/Client Care

Building a more effective Team

Coaching – one-to-one executive coaching or training for managers in Coaching skills

Management and Leadership

Strategic and Operational Planning – training or facilitation

Presentation Skills

Mentoring – one-to-one mentoring, training for mentors and mentees, consultancy on setting up successful mentoring programmes