Feedback Mystery Shopping work with our clients to ascertain their real training and development needs and provide bespoke interactive training programmes that fit seamlessly with their organisation's requirements and culture. We offer a broad range of training programmes such as interpersonal skills, leadership, sales and people management training for participants at operative to senior management level in a wide range of industries and sectors We provide training consultancy services in the UK and Ireland.
Sales Courses
Introduction to selling skills training Sales for non-sales people Consultative selling Business networking skills Pitching for business Seminars as a sales & marketing tool
Customer Care Courses
Positive First Impressions Essentials of Customer Care The Importance of body language Effective communication skills Listening skills Questioning skills Dealing with difficult customers: - Face to face - On the phone - Handling Complaints
Reasons To Use Us
Areas where we can improve your business
Improving staff performance – appraisals, training needs analysis, motivation, reducing absenteeism
Personal Effectiveness – time management, delegation, networking skills, setting goals and prioritising
Communication Skills – questioning, listening, building rapport, body language, assertiveness
Customer/Client Care
Building a more effective Team
Coaching – one-to-one executive coaching or training for managers in Coaching skills
Management and Leadership
Strategic and Operational Planning – training or facilitation
Presentation Skills
Mentoring – one-to-one mentoring, training for mentors and mentees, consultancy on setting up successful mentoring programmes