Mystery Shopping Services

Feedback Mystery Shopping is dedicated to offering an invaluable tool in measuring satisfaction and experience from your customer’s point of view. Our team have many years of experience within the Mystery Shopping and Promotions Industries. This experience is utilised as much as possible in our investigations and reporting.

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Video mystery shopping is the latest and most powerful way of experiencing the reality of service being delivered to your customers.



Telephone Shops can be used to evaluate a number of different dimensions of the telephone transaction.



We provide an in-depth and structured study of your website's usability, functionality and customer service through a unique panel of paid, demographically profiled Internet users.


Face to Face

We use individuals trained to experience and measure any customer service process by acting as a potential customers and reporting back on their experiences


Our Industry Focus

"First Step to know your business is to mystery shop it"

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